Product & Customer Experience Manager
Online Customer Subscription
Profitable Software / ScaleUp
Sports & Gaming
Fully remote
The Company:
A rapidly growing and fully remote online subscription group of online products in the sports & online betting space (not a gambling business), with a headcount of around 30. The end of 2020 marks their largest recorded headcount and revenue rate, whilst the growth trajectory shows no signs of wavering. They have three core products in the business, one of which is a new acquisition and requires more of a focus for this role. The company is in a strong & profitable financial position and are expanding into new markets, so it is a great time to join, taking advantage of a fully remote role for the long term.
The Role:
This a great opportunity to join a scale up business that is operating at well over 7 figures of profit per year. You will have a lack of red tape to implement your ideas and have a direct impact on the success, and rest assured, you will be rewarded for it. The company is in fast growth stage and has made some senior additions recently to help push them further. With international expansion underway, I see this as a highly rewarding role within the sports & gaming space.
As a Product Manager & CX evangelist, your goal is to ensure that the product is always perfectly optimised to deliver the best possible experience for customers, whilst also maximising the revenue generating opportunities.
Is the customer journey optimised? Is everything explained as simply as it could be? Are the tutorials as succinct as they could be? Does the software have a clear function, have a clear purpose and deliver a positive impact to the bottom line? What changes can be made to interface, tools, website or marketing to improve the customer experience and maximise revenues? All of these questions - and more - will be your responsibility.
Key Responsibilities:
Skills & Experience Required:
What will you get in return?