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Account Manager
Charlie Griffiths Managing Director
Job Description
Account Manager - Customer Experience Agency - Oxfordshire - £30,000
WFH 2 days per week, driving licence and car required
Would you like to work with some of the UK's biggest brands?
We're recruiting for a specialist marketing agency that help design and implement solutions that improve big brand's customer experience.
As an Account Manager it will be your job to manage the relationships with a truly remarkable client base including the likes of Buckingham Palace, Waitrose, Lego and the RAC.
The business have built a niche in streamlining their client's service channels. In plain English they help companies communicate with their customers more effectively which saves money and increases loyalty/satisfaction.
You'll report to the Head of Client Services and take full day to day responsibility for managing and growing existing clients. It will be your job to help ensure stakeholders recognise the value your service is bringing to their organisation.
This means engaging with the client's business to understand their problems, issues and objectives, so the agency can
continue to support them and continually improve their communications.
Your day to day role will include:
- Building & maintaining relationships with clients (face to face and over the phone/email)
- Securing client's commitment to renew or extend their account
- Triggering and delivering projects that demonstrate measurable value and significant ROI
- Writing scripts for clients for Chatbots, email, web pages etc scripts capable of influencing customer behaviour
- Mapping customer journeys to reveal weakness, opportunity and insight
- Presenting feedback and solutions to stakeholders
- Liaising with the Production Manager and Project Coordinator to ensure product is delivered on time
What kind of person will this suit?
This job is ideal for someone who has already worked as an account manager or spent 2 years in a similar client facing position. Ideally you will be creatively minded and able to write well.
It would be nice if you had experience of:
- Media Production
- Account Management
- Audio Production
- Chatbots & AI
What's in it for you?
This is a great company to work for, nice offices, nicer people and free parking when you get there.
You will receive excellent training and benefit from a supportive, tight knit team that ensure staff turnover is very low.
You will work with some of the best known brands in the UK and be given the opportunity to manage jnr members of staff too.
It's a great job for anyone looking for a more interesting role in client services, please apply now!
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Marketing Automation Manager
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***Hybrid working - Only accessible via car***
This is a brilliant opportunity for someone with 4 + years’ experience in marketing automation to join an exciting integrated marketing agency who are growing quickly.
The Company
We're working exclusively with a leading integrated marketing agency based in the beautiful Oxfordshire countryside. With a focus on creativity, strategic thinking, and results-driven campaigns, the team pride themselves on delivering exceptional marketing solutions for their clients who tend to be in automotive, financial & professional services.
Having recently won a new client, they're expecting to more than double in size and require an experienced CRM/Marketing Auto Manager to join them on a permanent basis.
Role:
This role is an urgent requirement for the agency with a growing team. If you have experience in using marketing automation and CRM platforms like Eloqua, ActiveCampaign, Salesforce, Marketo or Pardot this should suit you very well. Experience with Digital Asset Management platforms, web analytics and marketing dashboards a bonus.
The clients are high end automotive brands so an interest in cars and/or luxury products would help but is not essential. The main job responsibilities are listed below…
- Running marketing automation programmes for b2b clients
- Planning and implementing marketing automation flows
- CRM configuration and contact management
- Delivery of projects on time and on budget
- Excellent administration - client comms, reports, etc
- Effective recommendations against client brief
- Managing internal and external stakeholders and suppliers
- Excellent client communications
Aside from the fact you will be joining an exciting, rapidly expanding business that pay well, you can expect...
- Salary - up to £70k
- 25 days holiday rising to 30 with each year of service
- Hybrid working
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Account Manager - Creative Agency
Account Manager / Senior Account Manager - £32,000 - £48,000
(3 days p/w in Central London)
Do you have experience writing briefs and managing creative campaigns?
We are recruiting for a creative marketing agency with a team of 70 based in the heart of London. They are growing quickly and have won tons of awards for their work and unique culture.
People we have placed love being a part of their fun, collaborative team environment, everyone is passionate about the work they do and aspire to ensure they are the best agency dedicated to the PROPERTY SECTOR.
The role
Reporting to an Account Director, you'll have the opportunity to work across a diverse range of channels including; brochures, advertising, email marketing, direct marketing, digital, event management and marketing suites.
Working closely with the planning team and studio, you will be pivotal in delivering innovative high impact campaigns, whilst seeking out new opportunities to facilitate account growth. With a strategic but commercial approach, you’ll be building close relationships with senior clients and ensuring the smooth delivery of a high volume of work going through the supporting team. Your positive attitude, knowledge and expertise will enable you to quickly become a respected member of the team, able to direct, mentor and support others.
You'll need:
• A proven track record in an Account Management role within an agency environment*
• Multi-channel lens and confidence in leading an integrated campaign response
• Ability to quickly build client relationships - Proactive
• Confidence in briefing the design studio
• Excellent attention to detail, capable of reviewing documents at pace
• Skills in managing budgets and forecasts
• A desire to grow your career (ambition and initiative!)
* Any experience of design or marketing projects for the property sector (commercial or residential) would be advantageous
What's in it for you?
Everyone we have placed with this agency have stayed, they look after their staff.
On top of the salary of £32k - £48k (depending on exp) you can expect:
- Flexibility to work from home 2-3 days per week
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Please apply for more information -
Senior Account Manager - Shopper Marketing
Senior Account Manager - Shopper Marketing
£45k - £50k + Flexible working & Car allowance
The company
We are recruiting for a retail focused marketing agency who have been creating campaigns for some of the world's most iconic brands for more than 30 years.
Part of a large marketing communications network, this agency have over 260 employees split across nine offices in the UK & America. They specialise in helping their clients create connected experiences with their customers through core practice areas of Retailer, Shopper and Amazon Marketing Services.
Summary of Role
Working closely with the senior management team, you will manage clients across FMCG, home improvements and pet care. You'll help develop retail marketing strategies and guide clients through both on and offline campaigns. Internally you'll take responsibility for overall business financials, team structure and mentoring of juniors. Occasionally you will help the SMT with new business presentations to potential/current clients.
Core Skills required:
- People management
- Ability to establish clear performance expectations
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- A Strategic thinker who can ask the right questions of a client
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- Able to present and confidently explain complex concepts to clients
- Strong commercial awareness and financial practices to control realistic quoting, budget management and invoicing
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- 4+ years of agency experience – preferably in a shopper/retail marketing agency.
- An understanding of ecommerce (AMS) and associated marketing techniques
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What's in it for you?
This is a stand out opportunity to work on some household brands in a growing agency that really look after their staff.
As you would expect, the benefits are excellent.
- 28 days holiday + bank hols
- Pension - 5% from employee and 10% from company, for a total of 15% of salary.
- Private Healthcare
- Flexible working (2-3 days in office)
- Perk box
- Free parking