Emmaline Haywood
Marketing ManagerEmmaline has worked as the Marketing Manager for Stonor since March 2019. Prior to this she gained over three years of marketing experience in the travel and commercial property sectors. She was very excited to join the recruitment sector and has learnt a lot since being part of the team.
When she is not at Stonor, you'll find her flying round the world as Cabin Crew. In her spare time Emmaline is working towards her Private Pilots License.
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Customer Service / Sleep Advocate
London
Customer Service / Sleep Advocate
Exciting scale up with significant funding is looking for a Customer Service / Sleep Advocate to join their team.
The Company
This well backed start-up has created a revolutionary medical device that helps improve sleep apnoea and primary snoring. The product combines the best non-invasive medicine with a world class, connected consumer experience that will revolutionise how the condition is treated for millions.
The Role
To establish a good rapport with new patients and handhold along their journey whilst troubleshooting any hurdles using communication skills and identifying any areas we can improve on. Further to ensure that the whole E2E process becomes a seamless experience. Building up processes and changing existing ones if needed in order to fulfill the needs of the business.
Duties & Responsibilities
These duties may include, but are not limited to, the following:
- Sleep Advocate Program
- Customer Experience life cycle including ZenDesk, HelpShift
- Shipping & Orders
- Sales Support UK Switzerland
- Process creation and documentation
Minimum Experience
Client Services, operations, product support, sales support
Working with multiple stake holders / on/offshore teams on projects such as integrations/mergers, Front end GUI builds / back-office system integrations
Communication skills, relationship building, customer care.
Ideal Technical Knowledge/Technologies Used/Achievements
· trouble shooting, project management,
· Zendesk, Help shift, Salesforce.
· Jira/Confluence beneficial
· CRM’s, Oracle db.’s
Beneficial Technical Knowledge/Technologies Used/Achievements
· CRM’s, Oracle databases
· Excel, PowerPoint skills
Desired Skills:
German speaking
Medical sector experience
What’s in it for you?
You’ll be joining an established, well-funded company with a product that is proven to be the best available. This role offers lots of opportunity to learn and progress within the MedTech space.
If you’d like to find out more, please contact emmaline@stonorsearch.com.
Marketing Lead
Boston
Marketing Lead / Chief Marketing Officer - $200,000 - $300,000 - Boston, US - MedTech Start-Up
Exciting start up with significant funding is looking for a Marketing Lead to help promote their ground breaking product in the US and Canada.
PLEASE NOTE: This role is based in Boston, US.
The Company
This well backed start-up has created a revolutionary medical device that helps improve sleep apnoea and primary snoring. The product combines the best non-invasive medicine with a world class, connected consumer experience that will revolutionise how the condition is treated for millions.
The Role
As a member of the Senior Leadership Team, the Marketing Lead will be key to refining strategy, crafting a power brand and driving execution across prescription and OTC markets.
Strategic:
• Build a high-performance team and reinforce the SMT culture
• Develop the HCP and patient channel strategies, traditional and digital
• Craft surround sound marketing strategies to in/directly drive sales
• Cement a marketing culture focused on the customer (patient & physician), datadriven measured on commercial outcomes
• Together with leadership, evolve the global commercial launch sequence, set country plans and build organizational capabilities to scale
Tactical:
• Be a strong contributor (roll up the sleeves)
• Deliver excellence in product and market launches, from planning thru execution
• HCP and DTC channel development and promotion execution
• Manage network of key external specialty functions
• Analyse and help evolve current pricing, channels and go-to market plans
• Gather and incorporate Voice of Customer, including voice of sales
• Track and communicate leading and lagging performance indicators, ie. revenue forecasts, ASP analysis, customer behaviour assessments…
• Create and reinforce functional and process excellence to enable scalability
• Lead sales training, incorporating clinical and other functions
• Provide marketing support to sales channel partners, e.g. distributors, durable medical equipment providers, and others
• Identify, create and lead execution of regional marketing & promotion events: webinars, social media, Peer-2-Peer meetings, congresses and other professional education activities etc
What’s in it for you?
It is hard to overstate what an incredible opportunity this is for an experienced healthcare marketer. You’ll be joining an established, well funded company with a product that is proven to be the best available. The brand that is just at a tipping point and you’ll have the opportunity to earn shares. This role offers lots of autonomy and the chance to build your own marketing team.
If you’d like to find out more, please contact emmaline@stonorsearch.com.