Scaling a Global SaaS Unicorn
Customer Success Manager
Role Location: Central Europe
Sector: Sales
Function: Commercial
Level: All Levels
Duration of search: 1 week
Consultant: Ben Smith
The Challenge
A global SaaS unicorn needed to scale at speed.
In order to make this possible they required a fully remote Customer Success Manager with experience in an SaaS Scale-Up.
The Solution
The Global Head of CS briefed us on the crucial role. They needed a candidate who was experienced with Nordic customers but based in central Europe to reduce salary costs.
This role was a crucial hire for them, so therefore was a priority for us.
We searched our existing candidates and found the perfect person from a SaaS background, based in Barcelona, purely focussing on the Nordic clients for his current business.
The Result
Within a month, he had been through the 5-step interview process (which we suggest is too long!), handed his notice in and was very excited to join.