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Hubspot Success Manager
Charlie Griffiths Managing Director
Job Description
Customer Success Manager - £50,000
Hybrid working
Who's the company?
We're recruiting for one of the UK's leading inbound marketing agencies. A HubSpot Elite partner specialising in the technology sector, they help businesses across the globe extract every last drop of value from their websites.
With over a decade's worth of inbound marketing expertise, combining award-winning web design and carefully crafted, SEO-compliant copy, there are few agencies that can compete.
Built around an inclusive culture that nurtures creativity and individuality, they strive to help their employees reach their full potential.
What's this role all about?
You will be the "go to" HubSpot person in the business.
The agency has identified the need for a HubSpot expert to join the expanding team. You will be the lead point of contact in onboarding clients onto new HubSpot portals, you will help train new users both remotely and in person. To ensure they get the best possible start, you will take hands-on ownership of the technical aspects of configuring, operating, integrating, and optimising HubSpot's marketing, CMS and sales tools for their clients. This role is the face of HubSpot within the client services team, taking the lead on launching new HubSpot features to clients, and internally before they reach the wider market.
You will have a keen eye for opportunities within the relationships you build with clients, and be able to make a smooth handover into account management as needed. You will also be excited to support the marketing team in communicating about the latest offerings in the HubSpot toolkit.
So basically, if you love using HubSpot and want to show others how well it can work, this is for you!
Responsibilities
* Onboard clients that are new to HubSpot
* Provide high quality support and training to clients and their teams
* Champion HubSpot's features and suite to clients and internally
* Manage data migrations into HubSpot from other marketing automation and CRM tools
* Configure and optimise HubSpot portals
* Work with in-house and client team members to create marketing workflows and processes
Aside from a love of Hubspot, what do you need?
* Ideally some form of HubSpot certification
* Ability to handle clients directly
* Problem solving skills with an analytical mindset
* Excellent organisation
* Teamworking skills
* A passion for B2B marketing and marketing technology
* Ability to use excel to manage and manipulate data
* Able to communicate technical information in terms that are easy to understand
What's in it for you?
- A friendly, collaborative working environment where your ideas will count!
- The chance to be involved in a rapidly growing business
- An opportunity to work with international b2b brands
- Competitive salary and benefits
- Training opportunities and a focus on continual professional development
- Medical insurance (including optical and dental)
- Flexible working hours and finish-early on Fridays (4:30pm)
- Pay-day pizza once a month
- Pre-tax contributions to your pension
- A busy social schedule with regular company funded events (optional!)
Please apply for more info
SIMILAR JOBS
-
Account Director
Account Director or Snr AD - £55,000 - £65,000
(3 days p/w in Central London)
Exciting role available for an experienced Account Director to head up a large integrated account.
The agency
We are recruiting for a creative marketing & branding agency with a team of 70 based in the heart of London. They are growing quickly and have won awards for their work and unique culture fostered over 20 years. The team are passionate about the work they do and aspire to ensure they are the best agency dedicated to the PROPERTY SECTOR (commercial and residential).
The role
Reporting to the CSD, you'll head up the largest account in the agency with the opportunity to work across a diverse range of channels including; brochures, advertising, social, direct marketing, web, event management and marketing suites.
Working alongside senior directors, you’ll also play a key role in the agency’s growth plan — leading new business proposals and mentoring staff. With a strategic but commercial approach, you’ll be building close relationships with senior clients and ensuring the smooth delivery of a high volume of work going through the supporting team. Your positive attitude, knowledge and expertise will enable you to quickly become a respected member of the team, able to direct, mentor and support where needed.
You'll need:
- A minimum of 7 years’ relevant creative agency experience
- Solid understanding of budgeting and reporting
- Knowledge of performance evaluation techniques and metrics
- Working knowledge of MS Office
- Excellent communication and an aptitude in fostering long-term relationships
- Outstanding organisational and leadership skills
- Experience advising clients at a senior level
* Experience using the project management software SYNERGIST would be ideal.
What's in it for you?
Everyone we have placed with this agency have stayed, they look after their staff.
On top of the generous salary, you can expect:
- Flexibility to work from home 2 days per week
- 24 days holiday plus your birthday off
- Company bonus scheme
- Laptop & mobile phone
- Regular company days out and team building activities
- Pension & life insurance
Please contact charlie@stonorsearch.com