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Operations Director
Craig Lewis Head of PR & Partnerships
Job Description
A Global merchandise business with a truly exceptional client base are looking for an experienced operations director to oversee customer experience and sales operations. Senior management team role in the UK team of an industry leading business.
The Company
Specialising in the design, production and delivery of bespoke promotional merchandise, this global business work with over 17 of the World's 20 most valuable brands in, automotive, finance, food, logistics, technology and retail. Part of a large global business group with over 100 offices worldwide, the business has strong backing, is highly profitable and is expecting to grow well in the coming years. The company is proud of its office and work-place environment and has won awards in this area. The large team are a welcoming, diverse and social group and staff turnover here is very low indeed. Benefits and progression opportunities on offer are very strong and the south London offices themselves are easily accessible and provide plenty of parking for staff.
The Role
This is a rare opportunity to join the senior UK management team of a global business in the promotional merchandise sector. This hugely important role will see the successful operations director driving and managing sales operations and customer experience functions. The ideal candidate will need a strong track record or achieving results in customer experience improvements and will need to understand how to successfully integrate technology into a Customer experience journey. Responsibilities will include:
- Significantly contribute to the development of strategic and operation plans for the business.
- Lead Customer Experience, Sales operations and logistics teams.
- Regularly evaluate and review customer journeys, deliver insight and provide recommendations for improvements.
- Oversee contract negotiations and onboarding process for new clients.
- Being responsible for digital customer experience and optimising technology solutions with the aim of streamlining the customer journey wherever possible.
What's in it for you?
- Senior management team responsibility
- 33 days holiday
- Private medical Insurance
- Car allowance (£7000 annually)
- Company matched pension scheme (7%)
- Access to global office network
- Parking
- Real opportunities for continued progression
SIMILAR JOBS
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Sales Account Manager
Sales Account Manager - Promotional Products Supplier
A leading global supplier to the Promotional Merchandise sector is looking for a sales focused Account Manager to join them. An outstanding role for anyone with Promotional merchandise sector experience offering excellent scope for growth and strong benefits.
The Company
Based across 3 continents, this truly global business has specialised in supplying its outstanding product range to the promotional merchandise sector for decades. They are widely regarded as being one of, if not the leading supplier of products across Europe and work with both multinational and small independent Promotional products distributors. Their broad product catalogue covers everything from Textiles and Apparel through to technology, gadgets, games and more and they pride themselves on the quality of their offering and the strong relationships with their customers. The business employs hundreds of people across the globe and offers stability, support, realistic expectations and a strong benefits package to anyone joining…
The Role
The company is keen to find an outgoing, relationship focused sales Account Manager to join them. This person will need to be based in or around London or the south of England and will be tasked with acting as company ambassador, visiting clients and prospects and ultimately driving growth and sales with a fair focus on Textiles and apparel. The ideal will candidate will:
- Need experience in a sales and or business development role within the Promotional Merchandise Sector (ideally supplier side)
- Need to have knowledge of Textiles of Apparel in relation to promotional products
- Be comfortable travelling to meet clients and building strong lasting relationships built on understanding and expertise.
- Be comfortable identifying and approaching new promotional merchandise distributors to drive growth
The Opportunity
This role offers the chance to join a leading, global supplier in the Promotional Merchandise world. The business is highly respected, instantly recognisable in the sector and provides stability, strong benefits, a supportive environment and outstanding prospects for growth. It’s a role with a great deal of autonomy and is highly relationship focused with clear objectives and realistic expectations. If you have promotional merchandise expereince and are looking for a new challenge (and understand textiles/apparel) then this role should interest you: Benefits include:
- Strong uncapped commission structure
- 25 days holiday + Bank Holidays
- Company car
- Laptop & Phone
- Pension Scheme
- Bonus
- Remote working
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Insights Director
Insight Director
London - Hybrid role (2-3 days in the office)
£60,000 - £75,000
Our client is a London-based leading market research (MR) agency with a diverse range of clients spanning electronics, airlines, food, drinks, and sports among others. Over the past few years, they have gone from strength to strength, expanded their team, and secured multi-year deals with prominent global brands.
Specialising in brand tracking, survey research, product innovation, and campaign evaluation, they are now seeking a Quantitative Insight Director to join their team. This role is open to individuals at the Associate Director level looking to advance or those with several years of experience at the Director level.
Role Overview: As an Insight Director, you will be hands-on and responsible for leading your team, overseeing, and managing research projects from inception to completion. Additionally, you will collaborate closely with clients and internal stakeholders to lead client meetings/presentations and cultivate accounts.
What They Would Like From You:
- Recent experience in a similar role, either as an Associate or Research Director
- Strong quantitative background and knowledge of research methodologies, trackers, statistical analysis, and data interpretation
- Demonstrated ability to lead client meetings and presentations
- Proficient in project management with hands-on experience
- Experience in leading and developing large accounts
- Leadership and line management experience
Benefits:
- 25 days of annual leave with additional birthday leave
- Leave banking for future use
- Work from Anywhere Scheme (up to 15 days per year)
- Loyalty Scheme with various discounts
- Flexible working environment to accommodate individual preferences
- Private medical and dental insurance
- Access to GP-referred therapies for mental well-being
- Social events, regular meetups, and commitment to charitable causes
- Christmas holiday shutdown
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Senior Account Manager - Events/Partnerships
A leading London creative agency specialising in drinks marketing is looking for an activations/events focused Senior Account Manager to join them. Iconic brands, excellent growth prospects and a sold support network on offer…
The Agency
Operating for over a decade, this leading creative agency specialize heavily in the drinks sector and are widely regarded as being at the very top of their chosen field. Specialising in Events, Activations, PR and Partnerships, their campaigns draw heavily from ever-changing cultural trends and their ‘finger on the pulse’ thinking has been the key to their success. They work with an exciting mix of brands that includes both iconic global names and innovative challengers and anyone joining can expect to really be encouraged to think creatively (lots of agencies say it, but few really encourage it!).
The Role
The Agency are on the hunt for a new Senior Account Manager to help execute Events/Activations for two excellent Spirit brands. The role is varied and will cover Event and Activations alongside some Partnerships and Influencer work to reinforce the exciting list of annual campaigns the role will oversee. The ideal candidate will have expereince working with drinks brands (in some capacity) and will be skilled at working with clients to effectively manage experiential and Events campaigns. Responsibilities will include:
- Full management of executions for both brands (including events and partnerships)
- Acting as the main point of contact for clients and working to forge and maintain strong and lasting relationships built on a consultative approach and understanding of objectives
- Work closely with PR and creative teams on multi-team activations
- Take a leading role in on-going strategic approach, evolving campaigns as time progresses.
Full job specification and agency info available upon application or request.