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Customer Service / Sleep Advocate

EH28932

Customer Service / Sleep Advocate

Exciting scale up with significant funding is looking for a Customer Service / Sleep Advocate to join their team.

The Company

This well backed start-up has created a revolutionary medical device that helps improve sleep apnoea and primary snoring. The product combines the best non-invasive medicine with a world class, connected consumer experience that will revolutionise how the condition is treated for millions.

The Role

To establish a good rapport with new patients and handhold along their journey whilst troubleshooting any hurdles using communication skills and identifying any areas we can improve on. Further to ensure that the whole E2E process becomes a seamless experience. Building up processes and changing existing ones if needed in order to fulfill the needs of the business.

Duties & Responsibilities

These duties may include, but are not limited to, the following:

  • Sleep Advocate Program
  • Customer Experience life cycle including ZenDesk, HelpShift
  • Shipping & Orders
  • Sales Support UK Switzerland
  • Process creation and documentation

Minimum Experience

Client Services, operations, product support, sales support

Working with multiple stake holders / on/offshore teams on projects such as integrations/mergers, Front end GUI builds / back-office system integrations

Communication skills, relationship building, customer care.

Ideal Technical Knowledge/Technologies Used/Achievements

·      trouble shooting, project management,

·      Zendesk, Help shift, Salesforce.

·      Jira/Confluence beneficial

·      CRM’s, Oracle db.’s

Beneficial Technical Knowledge/Technologies Used/Achievements

·      CRM’s, Oracle databases

·      Excel, PowerPoint skills

Desired Skills:

German speaking 

Medical sector experience

 

What’s in it for you?

You’ll be joining an established, well-funded company with a product that is proven to be the best available. This role offers lots of opportunity to learn and progress within the MedTech space.

If you’d like to find out more, please contact emmaline@stonorsearch.com.