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Retail Ops Manager
Charlie Griffiths Managing Director
Job Description
We have worked with this marketing agency for over ten years in which time they have grown to over 100 employees. They are a friendly, fun team based in an easily accesible location on the Bucks/Berkshire border. This role will support the automotive team and reports to the Head of Retail Strategy.
The role
This is a very important position in the agency. You will effectively act as the go between for the automotive marketing team / studio and the client (a large automotive dealer network). You will help ensure that they consistently deliver best-in-class retailer marketing services. This will be delivered through a combination of customer experience and understanding retailers to enable the development of initiatives to overcome challenges and increase engagement with customer (you will help car dealerships market themsleves more effectively to sell more cars).
Key Responsibilities
Building retailer relationships
- To implement marketing strategies within the retailer marketing team to build stronger relationships with dealers.
- Quickly establihing retailers/dealers business requirements and providing recommendations to overcome challenges and market cars more effectively.
- Provide ongoing support and guidance to the retailer marketing team so dealers feel they can contact the team for 'expert' advice
- Attend and present soluitions at client meetings
Useful Experience
- Any marketing agency OR automotive marketing experience would be beneficial
- Working knowledge of Adnet, NPS, Zendesk, toolkits a big bonus
- Any expereince of retail or channel marketing
- Experience with retailer toolkits or online asset management software.
- Experience of presenting
- Familiarity with customer satisfaction surveys, reports
What's in it for you?
This is a fun, varied role that is well paid.
You'll be joining a well established, ambitious marketing agency and working on a huge automotive brand.
You can expect to receive 23 days holiday plus Christmas, pension, healthcare, bonus, loads of social activity on the company and a car or car allowance of your choice.
Please apply now or contact
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